Please contact us as soon as possible after placing your order. We process orders quickly, so changes or cancellations are only possible before the order has started processing.

Please contact our customer care team immediately with your order number and the correct shipping address. We will do our best to update it before your order is shipped.

After placing your order, you will receive an order confirmation by email. If you did not receive it, please check your spam folder or contact us.

Yes. As soon as your order has been shipped, you will receive a tracking number so you can follow your package.

Tracking updates can sometimes take a few days to appear, especially while the package is moving between sorting facilities. If your tracking has not updated for a longer period, please contact us.

Please check your tracking page first. If the delay continues, contact our customer care team and we will look into it for you.

We offer a 30-day return policy. You can request a return within 30 days of receiving your order.

Yes. If your item does not fit as expected, you can request a return within the return period.

Please contact our customer care team with your order number, the item you would like to return, and the reason for your return request.

If the size you need is available, we will gladly help you with an exchange. Please contact us with your order number and the size you would like instead.

Once your return has been received and inspected, your refund will be processed to your original payment method. It may take several business days for the amount to appear in your account.

Refunds are issued to the original payment method used at checkout.

Once an order has shipped, it can no longer be cancelled. You may still request a return after receiving your order, as long as it is within the return period.

Not always. Many Emma Vancouver pieces are available in limited quantities, so we recommend ordering your preferred size while it is still available.

Please follow the care instructions listed on the product page or garment label. We recommend washing delicate pieces gently and avoiding high heat.